Teamcast

RETURN TO FACTORY PROCEDURE

IF YOUR TEAMCAST PRODUCT NEEDS TO BE RETURNED FOR REPAIR, PLEASE USE THE FOLLOWING PROCEDURE:

1. Contact TEAMCAST customer support representative to review technical matters. He will decide with you if the product needs to be returned or not, and in this case, he will assist you in the return process.

2. Product under warranty

a) The TEAMCAST customer support representative provides you the return form document (After Sales Follow Up). This document specifies a RMA (Return Material Authorization) numberallocated only for this return follow-up.

b) Pack the product returned for repair in its original packing, including the return form document with part 5 and 6 duly filled.

c) The RMA number should be clearly indicated on all returned product, boxes, packages and accompanying paperwork.

d) Send the boxes/packages back to TEAMCAST.

e) After repair, TEAMCAST will send you the maintenance report document that describes what has been done to the product with the product.

Note 1: Any returnto factory that would not have been authorized (without RMA) will not be processed under the standard guarantee condition.

Note 2: Product out of warranty
Any repairing for product out of warranty requires a specific commercial deal. TEAMCAST sales department send you a specific quote for this repairing. As soon as this proposal is accepted, then the “under warranty” repairing procedure can be activated.

Note 3: RMA numbers are only valid for thirty (30) days. Older RMA numbers need to be revalidated by a new RMA request procedure.

Note 4: Return cost to TEAMCAST will be paid by the customer. TEAMCAST will take care of the cost from factory to the customer site after repair.